Terms of service

Terms of Service

Effective Date: March 9, 2026

Welcome to CloudSleep Pets. These Terms of Service ("Terms") govern your use of our website at cloudsleep-pets.myshopify.com and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Business Information

CloudSleep Pets is operated by TECHNOERA ENTERPRISE INC., a corporation registered in Canada.

  • Email: cloudsleeppets@gmail.com

2. Products and Descriptions

We make every effort to display our products accurately, including colours, dimensions, and descriptions. However, we cannot guarantee that your device's display will accurately reflect the actual appearance of our products. Minor variations in colour or texture are not considered defects.

3. Pricing and Currency

All prices are displayed in the local currency of your region (CAD, USD, GBP, or EUR) and include the product price only. Shipping costs, taxes, and duties (where applicable) are calculated at checkout.

We reserve the right to update pricing at any time without prior notice. Prices at the time of your order confirmation are final for that transaction.

4. Orders and Payment

  • All orders are subject to acceptance and product availability.
  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.
  • Payment is processed securely through Shopify Payments. We do not store your payment information.
  • By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the payment method.

5. Shipping and Delivery

We ship to Canada, the United States, the United Kingdom, and the European Union. Delivery times vary by destination and are estimates only. CloudSleep Pets is not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review it before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and product designs, is the property of TECHNOERA ENTERPRISE INC. or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. User Conduct

By using our website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to interfere with the proper functioning of the website
  • Submit false or misleading information
  • Use automated tools to scrape, crawl, or extract data from our website
  • Impersonate any person or entity

9. Limitation of Liability

To the fullest extent permitted by law, CloudSleep Pets and TECHNOERA ENTERPRISE INC. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Disclaimer of Warranties

Our products are provided "as is" and "as available." We make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of our products, except as required by applicable law.

Product claims, including anxiety-calming or orthopaedic benefits, are based on product design features and are not guaranteed medical or veterinary outcomes. Consult your veterinarian for specific health concerns regarding your pet.

11. Indemnification

You agree to indemnify and hold harmless CloudSleep Pets, TECHNOERA ENTERPRISE INC., and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website or violation of these Terms.

12. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites. Accessing third-party links is at your own risk.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at:
Email: cloudsleeppets@gmail.com